Question 1

What are check-in and check-out times?

Accepted Answer

Check-in is available from 4:00 pm and check-out is by 11:00 am. Early arrivals and late departures may be accommodated upon request and are subject to availability.

Question 2

How do we reach Borgo Castellengo?

Accepted Answer

The estate is located in the Langhe region. To ensure privacy and seamless arrival experience, the exact address is provided upon confirmation of your reservation, along with detailed directions and an arrival guide.

Question 3

What is the closest airport?

Accepted Answer

International guests often arrive via Torino Airport (TRN; 90 minutes) or Milano Malpensa Airport (MXP; 2 hours). Both offer convenient access to the Langhe region by private transfer or rental car.

Question 4

Is a private transfer included?

Accepted Answer

Transfers are not included, but our team will gladly coordinate a private driver ahead of your arrival.

Question 5

How do we access the Villa at Borgo Castellengo?

Accepted Answer

A member of our team welcomes every guest, walks you through the house, and remains available throughout the stay.

Question 6

Is parking available at the Villa?

Accepted Answer

Yes, the Villa provides covered parking for eight vehicles.

Question 7

Are there electric charging stations at the Villa?

Accepted Answer

Yes, in addition to traditional parking, the Villa offers electric charging stations.

Question 8

What is the local time zone?

Accepted Answer

Borgo Castellengo follows Central European Time (CET, UTC+1), with Central European Summer Time (CEST, UTC+2) observed from late March to late October.

Question 9

Are visas required for international travel to Italy?

Accepted Answer

Guests traveling from many countries, including the United States, Canada, the United Kingdom, and EU member states, may visit Italy for up to 90 days without a visa for tourism purposes. Requirements do vary depending on nationality and length of stay, and we recommend reviewing the latest entry guidelines prior to travel to ensure a smooth arrival.

Question 10

Do we need to apply for an ETIAS?

Accepted Answer

Guests from visa-exempt countries — including the United States, Canada, the United Kingdom, and Australia — will be required to obtain an ETIAS (European Travel Information and Authorization System) approval prior to entering Italy. ETIAS is not a visa, but a pre-travel authorization linked to your passport. We recommend reviewing the latest requirements before your departure.

Question 11

How does the weather vary by season?

Accepted Answer

The Langhe has four distinct seasons. Spring (March–May) is generally mild and pleasant, with average temperatures of 46–72°F (8–22°C). Summer (June–August) is hot and often humid, with average highs around 82–90°F (28–32°C). Autumn (September–November) brings cooler, comfortable weather between 50–75°F (10–24°C). Winter (December–February) is cool and damp at 32–46°F (0–8°C), with occasional frost and common morning fog.

Question 12

Is the villa booked on an exclusive basis?

Accepted Answer

Yes, the Villa at Borgo Castellengo is offered as a single private residence.

Question 13

What is the maximum occupancy?

Accepted Answer

The Villa comfortably accommodates 10 guests across its bedrooms. Larger gatherings can be hosted on the grounds for daytime experiences with prior arrangement.

Question 14

What is the minimum stay?

Accepted Answer

A minimum of five nights applies for stays from April 1 - August 31, 2027, and December 1-31, 2027. A seven-night minimum is required during peak truffle season, September 1 - November 30, 2027.

Question 15

What are the seasonal rates for the Villa?

Accepted Answer

Rates at the Villa vary by season. For detailed pricing and availability, contact us at https://borgocastellengo.com/contact.

Question 16

How is payment scheduled?

Accepted Answer

A 30% deposit secures your dates. The remaining balance is due 90 days prior to arrival. For reservations made within 90 days of arrival, full payment is taken at the time of booking.

Question 17

What forms of payment are accepted?

Accepted Answer

We accept credit cards and bank transfers, in either euros (EUR) or US dollars (USD).

Question 18

Are taxes and fees included?

Accepted Answer

Rates include tourism tax, service fees, and gratuity.

Question 19

What is the cancellation policy?

Accepted Answer

Cancellations made more than 90 days before arrival are refunded in full, less the deposit. Within 90 days, the full stay is non-refundable. We strongly encourage purchasing travel insurance.

Question 20

Can dates be changed after booking?

Accepted Answer

Date changes are considered on a case-by-case basis, subject to availability and any seasonal rate difference.

Question 21

What happens in the event of force majeure?

Accepted Answer

In the rare event that we are unable to host your stay due to circumstances beyond our control, we will offer alternative dates within twelve months at no additional cost.

Question 22

What level of staff service is included?

Accepted Answer

Your stay includes a villa host, a concierge, daily housekeeping, breakfast, and nightly aperitivo. Private chefs, sommeliers, and additional services can be added upon request.

Question 23

What languages are spoken by the staff?

Accepted Answer

Our team speaks English and Italian.

Question 24

What is included day to day?

Accepted Answer

Daily breakfast and an aperitivo hour from 5-6 pm are included throughout your stay. Upon arrival, guests find a thoughtfully stocked pantry with basic provisions, complimentary soft drinks, bottled water, local wine, beer, and aperitivo ingredients, provided as a one-time welcome stock. See https://borgocastellengo.com/villa/inclusions for the complete list of inclusions.

Question 25

Does the Villa offer grocery services?

Accepted Answer

Yes, grocery provisioning can be arranged for guests both prior to arrival and during your stay.

Question 26

Is smoking permitted?

Accepted Answer

All interiors are strictly non-smoking. Designated outdoor areas are provided across the gardens and terraces.

Question 27

What type of electrical outlets and voltage are used in the Villa?

Accepted Answer

The Villa operates on a 230V / 50Hz electrical system and is fitted with Type F (Schuko) and Type L outlets. Guests traveling from the United Kingdom, United States, or other regions will require a suitable plug adapter, which can also be provided upon request.

Question 28

What safety features are provided at the Villa?

Accepted Answer

Guest comfort and well-being are thoughtfully prioritized throughout the Villa, which is equipped with smoke alarms, carbon monoxide detectors, and fire extinguishers. Regular maintenance and safety inspections are conducted to help ensure a secure and comfortable stay.

Question 29

Is WiFi included in our stay?

Accepted Answer

Yes, WiFi is available throughout the entire Villa.

Question 30

What amenities are included in the cinema?

Accepted Answer

The cinema features an 85″ television, surround sound system, and Apple TV for seamless streaming.

Question 31

Does the Villa offer central heat and air conditioning?

Accepted Answer

Yes, the Villa offers central heating and air conditioning throughout the property to ensure comfort in every season.

Question 32

Is the swimming pool heated?

Accepted Answer

Yes, the swimming pool is heated, allowing guests to enjoy comfortable swimming conditions throughout the season.

Question 33

Can we send a package to the Villa?

Accepted Answer

Yes, we are happy to receive packages on your behalf. Please ensure the package is clearly labeled with your name and reservation number, and kindly notify us of the delivery in advance by emailing info@borgocastellengo.com.

Question 34

Are children welcome?

Accepted Answer

Children ages 10 and older are warmly welcomed at the Villa.

Question 35

Can we host additional guests during the day?

Accepted Answer

Day visitors are welcome with prior notice, allowing our team to make the necessary arrangements to ensure a seamless and comfortable experience for all guests.

Question 36

Are pets permitted?

Accepted Answer

Unless otherwise noted, pets are not permitted.

Question 37

How are activities and experiences arranged during a stay?

Accepted Answer

Our team is pleased to arrange a curated selection of activities and experiences on your behalf, working exclusively with trusted preferred partners. See https://borgocastellengo.com/experiences for more information.

Question 38

Can we host a wedding or private event?

Accepted Answer

The estate is well-suited to intimate gatherings, milestone celebrations, and small weddings. Please note if you plan to host a special event when you request a booking.

Question 39

Is a security deposit required for a private event?

Accepted Answer

A refundable damage deposit is held against the bank transfer on file ahead of arrival and released within seven days of departure, less any documented damages.

Question 40

How does the estate approach sustainability?

Accepted Answer

Borgo Castellengo was restored with care for the building, the land, and the surrounding village, using thoughtful sourcing, low-impact systems, and provisions drawn from neighboring farms and producers wherever possible. Read about the restoration at https://borgocastellengo.com/villa#restoration.

Question 41

How can guests honor the land?

Accepted Answer

We ask guests to be mindful of water and energy use, to respect the surrounding vineyards and woodland, and to leave the estate as they found it.

Policies & Information

Arrival

General Travel

Bookings

The Villa

Guests

Experiences & Events

THE BORGO

Begin planning your holiday